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01.

Project Manager

Reports to

Managing Partners

Supervises

Designers/Copywriters/Developers/External Resources

Description:

The position of Project Manager is key to our business. Such individual is responsible for overseeing client interaction and on-time deliverables.

There are three components to the Project Manager’s position: leadership, teamwork, and client management.

The quality of leadership needs to be evident in:

  • challenging others to develop as leaders while clarifying roles and responsibilities.
    pursuing excellence in all aspects of business.
  • possessing the expert knowledge to identify opportunities for change, as well as the ability to convey that need for change.
  • building expert knowledge in our industry and conveying knowledge to others.

The quality of teamwork must be evident in:

  • evoking creative and innovative thinking from team members while helping them to bring their ideas to fruition.
  • helping to determine new, creative ways to employ teams on projects and distribute responsibilities.
  • working to share lessons learned and practices that have proven to be best.

Efficient client management is exhibited in:

  • managing day-to-day client interaction and expectations for multiple and large-scale projects.
  • anticipating client needs and proposing alternative business solutions.
  • continually seeking and capitalizing upon opportunities to increase customer satisfaction, and deepen client relationships.
  • possessing a knowledge base of each client’s business, organization, and objectives.

Responsibilities:

Primary

The primary responsibilities of a Project Manager are with project/practice management as well as project accounting.

Within the management portion, you would need to:

  • manage day-to-day operational and tactical aspects of multiple and large scale projects including overseeing persons working on client engagements.
  • review high-level deliverables across projects.
  • implement quality assurance procedures.
  • manage scope, minimize exposure, and mitigate risk.
  • ensure client satisfaction on all projects.

Within the accounting portion, you would need to:

  • track time and deliverables.
  • ensure accurate invoicing based on outlines provided.
  • manage any 3rd party costs such as stock photos, printing, hosting/domains, etc.

Secondary

The secondary responsibilities of a Project Manager involve business development, communication, and technical understanding.

Within the business development portion, you would need to:

  • identify partnership opportunities and capitalize on “add-on” sales opportunities across projects.
  • assist in the identification of strategic accounts.
  • grow long-term relationships with clients and realize equity and partnership opportunities.

Within the communication portion, you would need to:

  • serve as key participant in team and client meetings.
  • raise visibility through involvement in local industry organizations.
  • confront issues openly and quickly.
  • effectively communicate relevant project/practice information to superiors and peers.
  • tactfully communicate sensitive information.
  • handle difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.

Within the technical understanding portion, you would need to:

  • assist in the evaluation and redesign of 36creative offerings.
  • possess a thorough understanding of our service offerings, technical preferences, and technical direction.

Tertiary

The tertiary responsibilities of a Project Manager involve internal operations.

Within internal operations, you would need to:

  • easily recognize areas for internal improvement and develop plans for implementation.
  • review the status reports of team members across projects and address issues as appropriate.
02.

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