The position of Project Manager is key to our business. Such individual is responsible for overseeing client interaction and on-time deliverables.
There are three components to the Project Manager’s position: leadership, teamwork, and client management.
The quality of leadership needs to be evident in:
- challenging others to develop as leaders while clarifying roles and responsibilities.
pursuing excellence in all aspects of business.
- possessing the expert knowledge to identify opportunities for change, as well as the ability to convey that need for change.
- building expert knowledge in our industry and conveying knowledge to others.
The quality of teamwork must be evident in:
- evoking creative and innovative thinking from team members while helping them to bring their ideas to fruition.
- helping to determine new, creative ways to employ teams on projects and distribute responsibilities.
- working to share lessons learned and practices that have proven to be best.
Efficient client management is exhibited in:
- managing day-to-day client interaction and expectations for multiple and large-scale projects.
- anticipating client needs and proposing alternative business solutions.
- continually seeking and capitalizing upon opportunities to increase customer satisfaction, and deepen client relationships.
- possessing a knowledge base of each client’s business, organization, and objectives.
The primary responsibilities of a Project Manager are with project/practice management as well as project accounting.
Within the management portion, you would need to:
- manage day-to-day operational and tactical aspects of multiple and large scale projects including overseeing persons working on client engagements.
- review high-level deliverables across projects.
- implement quality assurance procedures.
- manage scope, minimize exposure, and mitigate risk.
- ensure client satisfaction on all projects.
Within the accounting portion, you would need to:
- track time and deliverables.
- ensure accurate invoicing based on outlines provided.
- manage any 3rd party costs such as stock photos, printing, hosting/domains, etc.
The secondary responsibilities of a Project Manager involve business development, communication, and technical understanding.
Within the business development portion, you would need to:
- identify partnership opportunities and capitalize on “add-on” sales opportunities across projects.
- assist in the identification of strategic accounts.
- grow long-term relationships with clients and realize equity and partnership opportunities.
Within the communication portion, you would need to:
- serve as key participant in team and client meetings.
- raise visibility through involvement in local industry organizations.
- confront issues openly and quickly.
- effectively communicate relevant project/practice information to superiors and peers.
- tactfully communicate sensitive information.
- handle difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
Within the technical understanding portion, you would need to:
- assist in the evaluation and redesign of 36creative offerings.
- possess a thorough understanding of our service offerings, technical preferences, and technical direction.
The tertiary responsibilities of a Project Manager involve internal operations.
Within internal operations, you would need to:
- easily recognize areas for internal improvement and develop plans for implementation.
- review the status reports of team members across projects and address issues as appropriate.